BAAR Authenticator Refund Policy

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At BAAR Technologies, we want you to be completely satisfied with your purchase of the BAAR Authenticator WordPress plugin, which provides secure Multi-Factor Authentication (MFA) and passwordless login for your website.

To ensure a smooth and fair experience, we offer the following refund policy:

1. 30-Day Money-Back Guarantee

We offer a 100% refund within 30 days of purchase, no questions asked, if you are not satisfied with the plugin or it doesn't meet your expectations.

2. Eligibility for Refunds

To qualify for a refund:

Your request must be made within 30 calendar days from the date of purchase.
You must provide a valid reason for the refund so we can improve the product (optional, but appreciated).
The plugin must not have been resold, distributed, or used in violation of our license terms.

3. Support Before Refund

If you experience issues with the plugin, we encourage you to:

Contact our support team at support@baarauth.com or via our website.
Let us help resolve the issue before requesting a refund.
We are committed to ensuring the plugin works as intended in your WordPress environment.

4. Non-Refundable Cases

We may decline refunds for:

Requests made after 30 days from the purchase date.
Situations involving custom development, installation services, or feature misuse.
Plugin conflicts with heavily customized or unsupported third-party themes/plugins, if not reported with sufficient troubleshooting.

5. How to Request a Refund

To request a refund, please email us at billing@baarauth.com with:

Your order number
Date of purchase
Reason for refund (optional)

We process refunds within 5–7 business days to your original payment method.

6. Policy Changes

We reserve the right to update this refund policy at any time. The latest version will always be available on our website.

If you need help, feel free to reach out — we're here to secure your WordPress login experience with confidence.